Responsible Gaming

Responsible gaming means making informed decisions about when, how often and how much you gamble. It includes understanding that casino games are based on chance, accepting that losses can occur and keeping gambling separate from essential spending. No strategy can guarantee a win, and previous results do not determine what will happen next.

Winorama Casino provides this information to help players maintain control of their gambling activity. Responsible gaming is a shared responsibility. We aim to provide clear information and practical account controls, while players are responsible for making choices that fit their circumstances and for using available tools when they are needed.

Gambling may be unsuitable for some people, including anyone under the legal gambling age, people experiencing financial hardship, and people who have previously had difficulty controlling their gambling. If you are unsure whether gambling is right for you, consider speaking with an independent support service before playing.

• Treat gambling as paid entertainment rather than a source of income.
• Only gamble with money you can afford to lose after essential costs have been covered.
• Decide your time and spending limits before you begin.
• Never chase losses or increase your stake to try to recover money.
• Do not gamble when you are upset, tired, intoxicated or under financial pressure.
• Keep your account secure and do not allow another person to use it.

Account controls can help you apply the plan you have made. Depending on the account and the applicable requirements, available controls may include deposit limits, loss or spending limits, session reminders, activity statements, temporary breaks and account closure. Read the information shown with each control carefully, including when a change takes effect and how long it remains active.

• Use a deposit limit to restrict the amount you can add during a selected period.
• Use a loss or spending limit where available to help manage your overall activity.
• Turn on session reminders or reality checks to review how long you have been playing.
• Request a temporary break if you want time away from gambling without making a permanent decision.
• Close your account if you do not want to continue using the service.
• Ask the support team about the responsible gaming controls available for your account.

A limit is most effective when it is set before you feel pressure to keep playing. Do not treat a limit as a target or try to work around it by creating another account, using another payment method or asking someone else to play for you. Account controls may have conditions, waiting periods or other restrictions. If you are considering a break or account closure because gambling feels difficult to control, seek support as well.

If you share a device or payment method with another person, take steps to protect your account and financial information. Use a strong, unique password, keep login details private and log out when appropriate. Do not let anyone under the legal gambling age access your account. If you believe another person has used your account, stop gambling and contact support through the contact options available on the website.

You can request a break from gambling or ask for your account to be closed. If you want a temporary break, state clearly how long you want to be away and avoid returning before that period has ended. If you want to stop permanently, account closure or self-exclusion may be more suitable. Available options and processes can vary, so contact the support team using the methods provided on the Winorama Casino website.

When you request help with responsible gaming, provide enough information for the support team to understand what you need. You may ask about available limits, account restrictions, breaks, self-exclusion and steps for preventing further access. If you have asked to stop gambling, do not continue making deposits while the request is being reviewed. A support team can explain the process, but it cannot replace independent counselling, financial advice or medical care.

Independent support is available in Australia through gambling-help services, community organisations, financial counsellors and qualified health professionals. You can look for a service in your state or territory, speak with your GP or contact a trusted support organisation. You do not need to identify as having a gambling addiction to ask for advice. Support can also be useful for family members, partners and friends who are affected by someone else’s gambling.

Important reminders

1. You must meet the applicable legal age requirement to use gambling services.
2. Gambling outcomes are uncertain and cannot be guaranteed or predicted.
3. Do not gamble with borrowed money or money needed for essential expenses.
4. Do not chase losses, and do not rely on gambling to solve financial problems.
5. Use the responsible gaming controls available to you before concerns become serious.
6. Ask for support promptly if gambling is affecting your finances, relationships, work, study or wellbeing.

This page is general information and is not financial, legal, medical or psychological advice. Responsible gaming features, account processes and support options may vary according to the service, your account and applicable Australian requirements. For questions about the controls available to you, review the information on the website or contact Winorama Casino through the available support channels.